Lineworks notification problem

Question

We are using lineworks as a mode of communication on our company. Then suddenly one day there was a complain from one of the users. The lineworks notification was not functioning on IOS mobiles. I make a test for that problem. 1. I make call - But there was no notification that I was calling. 2. I message - But there was no notification that I make a message. The only way that I can see is that when I open the conversation. Then it was just missed call. I hope someone can help me on this matter.

bluebottle · Accepted Answer

Are other iPhone users receiving notifications normally? If so, it's a device setting problem for the user who complains.
I think he/she is in a DO NOT DISTURB mode.

SantosJan Albert · Answer

Unfortunately they are not on a DO NOT DISTURB mode. Sone of the user, we tried to reinstall the application then it works. But some of the users even I reinstall, still same problem.

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Lineworks notification problem

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